Onsite Services

Onsite locations can be an effective solution for organisations that consistently process a large number of travel visa applications or require the highest level of customized service. VisaCentral can train and place staff at your business location or service your business needs by housing a dedicated team of support staff within our own offices. VisaCentral will assign a dedicated account manager to manage your relationship. This senior VisaCentral staff member will be responsible for working on your behalf to ensure that we provide the highest level of service and support to your organisation. VisaCentral will develop and provide quarterly reports that detail account activity.

VisaCentral’s Onsite Services Include:

  1. Dedicated Staff. VisaCentral can provide dedicated trained staff to meet specific organisational needs.
  2. Personalised Service. Close working relationships with organisational employees offer a direct “one-to-one” service model. Employees hear a familiar voice and work with the same contact for all requests that are being processed.
  3. Out of Hours Service. VisaCentral

    provides an after-hours emergency service outside of normal operating hours of 9.00am – 5.00pm Monday to Friday for its customers who have a current visa applications lodged with a diplomatic mission.

    The after-hours support team is available to assist our customers for imminent cases of emergency. All support issues which do not fit into this categorisation can be logged through Visalink Self Service on our web site and will be dealt with on the next business day by one of our team

  4. Proprietary Database. VisaCentral customers and clients can access a proprietary, state-of-the-art database that contains all of the specific travel requirements for nearly every destination in the world. VisaCentral provides each traveller with a customised VisaCentral Application Pack that contains simple and complete instructions specific to their travel visa needs.
  5. Same Day Submittals. VisaCentral can process travel visas in as little as a day. Applications received at the CIBT office by 8 a.m. are submitted to the appropriate embassy or consulate the same day that we receive them. Work is never placed on hold or delayed regardless of the deadline.
  6. Embassy Closures and Updates. VisaCentral distributes a ‘Weekly Update’ email alert which advises clients about important consular changes and issues.

Contact Us

Would you like to receive a confidential quote from VisaCentral for your business?

Send an email to acctmgmt@cibtvisas.com.au and our Account Manager will contact you to discuss your business needs.

Service Commitment

The VisaCentral global team of travel visa and passport specialists is committed to providing our customers and clients with the highest level of personal attention and professional service. VisaCentral is committed to remaining the fastest, easiest, and most secure way to obtain travel visas and passports.

Stay Informed

Get the VisaCentral Weekly Update for the most recent information on travel requirements.

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