Case Studies

Over 4 million travellers have used CIBT and subsidaries Visalink, VisasDirect and VisaCentral to get the documentation they need to travel nearly anywhere in the world. We offer a fast and easy solution for travellers in need of travel visas and other important documents required for entry into numerous countries throughout the world. 
We are dedicated to finding a creative solution when a traveller’s trip is at risk. 

The following case studies demonstrate how individuals, corporations, tour operators, and cruise lines benefit from working with us.

Delivering Personal Attention and Professional Service

  1. Technology Meets Travel Innovation

Problem: An international airline with a reputation for state of the art technology was interested in offering its passengers instant approval for an Australian ETA. 

Solution: CIBT’s technology team developed a program that allowed passengers to move seamlessly from the airline site to a branded portal to obtain their ETA in real time.  Passengers can now get approval to travel to Australia in 5 minutes or less. The portal also provides information for every destination covered by the airline. The airline is confident their passengers are now receiving the most up to date Australian ETA and visa information.

  1. Creative Solutions for Travel Visas

Problem: A major cruise line was boarding passengers for the start of a 100 day World Cruise when they discovered that 8 passengers had not applied for any of the required travel visas.

Solution: A CIBT travel visa consultant was despatched to the ship with the travel visa applications for each country. After collecting the passports and necessary documentation, CIBT arranged for expedited processing with the necessary embassies. Our staff member was able to fly out to the next port of call and hand-deliver the passports, with the required travel visas, to the ship’s purser.

  1. Teamwork Produces Winning Results

Problem: A premier league football team was given short notice to obtain multiple visas for their players in order to compete in an upcoming Russian exhibition match. However, the players were out of the country on break.

Solution: CIBT was able to coordinate a schedule with the team’s travel organizers to expedite visa applications and letters of invitation on behalf of the team’s players, obtain second passports for players, and arrange invitations to Russia. The visas were expedited at each embassy and the team was able to depart on time for their match.

  1. Embassy Needs Additional Resources

Problem: The Embassy of India in the Germany was experiencing a dramatic increase in their visa request workload and needed additional resources to maintain efficient processing and to maintain security standards.

Solution: In 2007, the Embassy of India in the Netherlands selected CIBT as their visa outsourcing provider to manage a dramatic increase in their visa request workload. To assist the embassy, CIBT implemented Visa Application centres in Berlin and Munich, Germany to manage the increase in demand. Each application centre was provided with on-site security to maintain the embassy’s document security standards. CIBT implemented a computer based appointment system to streamline the visa and passport appointment process.  On-site staff were also available to collect and deliver visa and passport applications from the embassy twice daily to provide more efficient service. As a result, the Embassy of India was able to maintain their quality of service and meet increased demand by using CIBT as their visa outsourcing agent.

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